One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
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Ebooks, Scripts,
Websites, and more... The best way to explain this concept is to tell... Read More Nowadays, we complain nearly all of the time about how... Read More Would you like to have customers that stay with you... Read More It's just a simple thing ? I bought a new... Read More The call center represents your first line of communication with... Read More The other day while at the book store, I came... Read More I call it the "wave and roll."You walk up to... Read More The Call Center world is an intense pressure-driven environment continually... Read More The primary objective of a business is to get and... Read More From Ebay to the smallest home-operated start-up, e-businesses of all... Read More How often has your schedule been thrown out of whack... Read More If you want to learn how to get your clients... Read More The future of customer service is here. Technology has made... Read More Customer Service is a critical factor for keeping your clients... Read More Those of us in home based and small businesses are... Read More Are you concerned about customer loyalty? Are your customers so... Read More When was the last time you received a handwritten note... Read More A general counsel of a large international consulting firm told... Read More In my day to day practice in strategic human resource... Read More It's The Little Things That Make or Break a Small... Read More Whether in a restaurant, a retail establishment, or the local... Read More You probably spend a great deal of your time looking... Read More The defintion of Customer Relationship Management (CRM) that I favor... Read More While most companies talk about consumer friendliness, customer centricity, customer... Read More What have you done for your existing customers lately? Probably... Read More
Cheap Domain Names
Making Your Contacts Work For You
Customer Service, Italian Style
Stay - Say - Pay
Adjustment DENIED
Call Center Software - Your Tool of Choice in Customer Relations
What Type Of Software Is This?
Sending Mixed Signals Can Send Your Clients Away
Accountability
Provide Exceptional Value - Grow Your Business
E-Business?s Best Friend: eCRM
Managing Your Business When One Client Takes Alot of Your Time
The Nine Principles of Customer Service for the Travel Industry©
Putting The Service Back In Customer Service
Make An Action Plan To Improve Customer Service
Becoming A Solution To Your Customers Problems
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Stand Out in Business the Write Way
I Wont Tell My Lawyer but I Will Tell You
Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
You MUST Sweat the Small Stuff
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Customers - Hold Onto the Ones Youve Got
What Exactly is Customer Relationship Management?
The Consumer Power
Customer Neglect
7:00 a.m., the silence in the house is broken by... Read More
At 8.30 am a wealthy client (on his way to... Read More
Abstract: People buy for their reasons, not yours. This article... Read More
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
The buzz is all about customer service and call center... Read More
How often have you left a meeting with a customer... Read More
Nobody likes to get complaints. They make you question your... Read More
Improving customer service starts at the top - with us... Read More
Have you ever walked into a store and things looked... Read More
What I am about to tell you may seem very... Read More
The most important aspect of a successful business is developing... Read More
We, as small business people, naturally dislike complaints from our... Read More
As I waited for an answer to my VCR inquiry... Read More
It never fails to amaze me how many companies have... Read More
It all started a couple of weeks ago when a... Read More
Periodically every sales person encounters the customer who refuses to... Read More
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
When you make a mistake with a customer, should you... Read More
Q: I'm so sick of you so-called business experts always... Read More
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile... Read More
Background The company was experiencing an increase in the number... Read More
Whether online or off, if you plan on running or... Read More
Want to know the secret for keeping your clients forever?... Read More
Having been in business a number of years, I'm amazed... Read More
Are you concerned about customer loyalty? Are your customers so... Read More
Customer Service |